Mauricio GiraldoLeadership that creates meaningful changeCommunityProfessional workshop
Customer Retention and Development
Strengthen loyalty and create additional value with existing customers.
Approach and scope
Purpose and expected outcome
Design a relationship, service and growth plan based on trust and measurable value.
Key areas
Learning modules
01 · Customer experience
Concepts, guided practice, role-play and application to the participant’s context.
02 · Relationship mapping
Concepts, guided practice, role-play and application to the participant’s context.
03 · Value expansion
Concepts, guided practice, role-play and application to the participant’s context.
04 · Retention plan
Concepts, guided practice, role-play and application to the participant’s context.
Available for organisations and open groups.
Request dates, format and a tailored proposal.
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